FAQ
Welcome to the Sino-promotion FAQ page! Here, we aim to provide you with a comprehensive resource to answer some of the most commonly asked questions about our company, products, and services. Whether you’re a new customer exploring our offerings or a long-time partner seeking information, this FAQ page is designed to offer clarity and assistance.
— Sino-Promotion —
Frequently Asked Questions
Our FAQs cover a wide range of topics, including Product Information,
Ordering Process, Payment and Billing, Shipping and Delivery, Returns and Refunds, Customer Support, Company Information, General Inquiries etc.
We are dedicated to providing you with accurate and helpful information to ensure your experience with Sino-promotion is smooth and enjoyable. If you can’t find the answers you’re looking for on this page, please don’t hesitate to reach out to our dedicated support team for personalized assistance.
Thank you for choosing Sino-promotion. We look forward to serving your needs and addressing any questions or concerns you may have.
Q: What is Sino-promotion, and what services do you provide?
A: Sino-promotion is a company with its own factory and manufacturing facilities in China. We specialize in offering customizable promotional products for clients all over the world.
Q: What types of products do you offer?
A: We offer a wide range of promotional products, including but not limited to custom-branded merchandise, outdoor accessories
apparel, event items, and promotional giveaways. At present, textile products such as lanyards, bandanas, and hats are our main product series.
Q: How can I get the price list for interested products?
A: Simply visit our website and fill out the “Get a Quote” form. Provide us with details about the product you’re interested in, the quantity, and any specific customization requirements. Our team will get back to you with a personalized quote.
Q: Can you handle large-scale orders and do you offer a discount for that?
A: Yes, we can handle both small and large-scale orders. Our manufacturing facilities are equipped to meet the demands of clients with varying order sizes. We offer wholesale prices for bulk orders, so the more you order the more you save.
Q: What is your minimum number of custom products?
A: Our minimum order quantity for custom products may vary depending on the type of product and its complexity. Generally, we can accommodate orders starting from as low as 100 units. However, for more specific information on the minimum order quantity for the product you’re interested in, please request a quote, and our team will provide you with the exact details.
Q: How long does it take to receive a custom order?
A: The production time for custom orders can vary depending on the complexity of the product and the quantity you’ve ordered. Typically, it takes between 2 to 4 weeks from the approval of the final design to delivery. We will provide you with a more precise timeline when you request a quote.
Q: Do you offer shipping to international locations?
A: Yes, we offer international shipping(FedEx, DHL, TNT, By Air, By Sea) to deliver your custom promotional products to your desired location. Our team can help you choose the most cost-effective and efficient shipping options for your needs.
Q: Do you offer rush order service？
A: Yes, we understand that sometimes you may have urgent promotional needs. We offer rush order services to meet tight deadlines. Rush orders may be available for an additional fee. Please contact our customer support team if needed, and we’ll work with you to expedite your order whenever possible.
Q: Can I see samples of the products before placing a bulk order?
A: Yes, we can provide samples of our products for your review before you place a bulk order. This allows you to inspect the quality and make any necessary adjustments to your custom design.
Q: Are there any setup fees or design fees?
A: We provide free design services and provide artwork for your approval within 12 hours. Setup fees may apply depending on the customization requirements of your order. These fees cover the cost of creating custom molds, printing plates, or other necessary tools for your specific design. The exact fees will be included in your quote.
Q: What is your return policy?
A: In the rare event that you are not satisfied with your order due to quality issues or errors on our part, please contact us within 30 days of receiving your order. We will assess the situation and, if necessary, provide a return authorization. We may offer a replacement, a refund, or a credit towards future orders, depending on the circumstances.
Q: What payment methods do you accept for orders?
A: We accept various payment methods, including bank transfers, credit cards, T/T, PayPal, Western Union, L/C, and other secure online payment options. Our team will provide you with payment details and options when you place your order.